Note: This English text is provided for convenience. The Dutch version is authoritative where translations differ.

General terms and conditions

These general terms and conditions (“T&Cs”) apply to your use of TimeChimp’s Website, Software, and Services, and to every Subscription with us, including a free Trial subscription.

In this text, TimeChimp is “we” and the customer is “you” or “Customer”. Capitalised words have the meaning in Article 1.

Article 1. Key terms

Singular and plural mean the same. “Person” can mean an individual, company, or association. Headings are for guidance only. Terms are listed in alphabetical order.

1.1Subscription: your contract with TimeChimp for access to and use of the TimeChimp system and Services. This includes a paid subscription (with payment) and a Trial subscription (free). A Subscription is only for a Customer, not for a Consumer (Article 2.5).
1.2Subscription details: for a paid subscription: Package, number of Licences, price, Start date, term, and billing. These are on the Subscription page and on your invoice.
1.3Subscription page: app.timechimp.com/settings/subscription. Here you always find the current details of your Subscription (paid or Trial subscription).
1.4Subscription period: the current period of your paid Subscription, as on the Subscription page. For a trial subscription: the agreed trial duration.
1.5Source code: the underlying program code of the Software. Source code is not covered by your Licence.
1.6Consumer: a natural person who uses the Services for purposes outside their trade, business, craft, or profession (as defined under applicable EU and national law).
1.7Documentation: guides and other materials we provide about the platform.
1.8Services: what we deliver through the platform. Also extra Professional services if we agree them separately.
1.9Authorised representatives: people who may enter into, change, or cancel a Subscription on behalf of a party.
1.10Users: individuals with a user account in your TimeChimp environment (for example employees or others you grant access to). The Customer as an organisation is not a User.
1.11GDPR: the EU General Data Protection Regulation.
1.12Intellectual property rights: rights to software, brands, designs, and similar protection.
1.13Customer: a Business user who uses the Services and takes out a Subscription or starts a Trial subscription.
1.14Calendar month: a full month in the calendar, from the 1st through the last day of that month.
1.15Costs: what you pay for a paid subscription according to the Subscription details (not applicable to a Trial subscription).
1.16Licence: the right to use the TimeChimp system during your Subscription, per seat (Licences). You may not resell or transfer this right.
1.17Notice: a written or email message that counts as an official message under this Agreement.
1.18Business user: a person or organisation acting for business purposes, not a Consumer (Article 2.5).
1.19Support: help with using the Services (email, in-app chat, and phone).
1.20Support services: Support under the Service Level Agreement.
1.21Agreement: your active subscription(s) plus these T&Cs, our privacy statement, cookie policy, data processing agreement, service level agreement, the list of subprocessors, the MCP Server terms of use, and any appendices.
1.22Personal data: data about a person that can identify them, as defined by law.
1.23Package: the package and any bundles you choose for your Subscription, including add-ons and Licences, as shown on the Subscription page.
1.24Pro rata period: for a paid subscription: from your first access until the day before your Start date, if you do not start on the 1st (Article 5.4 and 9.1).
1.25Trial subscription: a free Subscription for a limited period. Details are on the Subscription page. It does not automatically become a paid subscription.
1.26Professional services: for example training, implementation, or custom work, agreed separately.
1.27Service Level Agreement: commitments on availability and support.
1.28Software: TimeChimp’s programs and online applications (including the web application at app.timechimp.com and mobile apps for iOS, Android, and similar); not the Source code. Under a Subscription you use Software within your Licence.
1.29Start date: for a paid subscription: the 1st day of a Calendar month when your official Subscription period begins (not the day you first get access; see Article 5.3). For a trial subscription: the day you get access.
1.30TimeChimp system: the TimeChimp platform, consisting of the Software and related Documentation, that you use under a Subscription.
1.31Confidential information: non-public business information you receive from the other party, including prices and technical data.
1.32Visma terms of service: Visma’s general terms of service (Dutch or English version as applicable).
1.33Website: timechimp.com and other websites we operate for TimeChimp.

Article 2. When do these terms apply?

2.1These terms apply in any event to:

(a)our Website and Software;
(b)all Services;
(c)every Subscription (paid or Trial subscription);
(d)Users who use the TimeChimp system on behalf of a Customer.

2.2Your own terms and conditions do not apply unless we accept them in writing.
2.3Only TimeChimp may change these terms.
2.4We may update these T&Cs and our other terms and legal documents on terms.timechimp.com to keep them aligned with our products and Services. This includes our privacy statement, cookie policy, data processing agreement, service level agreement, the subprocessors list, and the MCP Server terms of use. The current version and effective date of each document are published there. Updated terms apply as follows:

(a)New customers: updated terms apply from publication.
(b)Existing customers: we inform you by email about changes. The new terms take effect after one Calendar month from notice. If you continue the Subscription after the effective date, or when you change your Subscription, you accept the updated terms.
(c)Opt-out: if you do not accept the updated terms, you may cancel the subscription free of charge before the effective date of the updated terms (Article 8.2). On cancellation you receive a pro rata refund of prepaid Costs for the remaining Subscription period.
(d)Users under an existing Subscription are bound by the terms that apply to the Customer once those terms take effect for the Customer.

2.5Business user. TimeChimp is a service for businesses and organisations. Subscriptions are for Business users who are Customers, in the course of a trade, business, craft, or profession, or otherwise for business purposes, not for Consumers.

(a)When you enter into or during a Subscription period, we may ask you to identify yourself as a registered business (for example a company, VAT, or equivalent registration in your country). If you cannot prove this, or not in time, we may end the Subscription (Article 8.4(f)). You will then receive a full refund of prepaid Costs for the remaining Subscription period or other prepaid Costs.
(b)Consumer: If you use TimeChimp as a Consumer (not as a Business user), mandatory rights under applicable EU and national law apply. Those rights cannot be contractually excluded. These T&Cs do not limit those rights. We otherwise act according to 2.5 and (a), insofar as that does not conflict with those mandatory rights.

2.6If one rule is invalid, the rest still applies. We replace an invalid rule with a valid one with the same purpose.

Article 3. Website and Software

3.1You may visit and use our Website and Software to view information about TimeChimp and, if you wish, start a Trial subscription or paid Subscription (Articles 4 and 5). When you visit the Website, our privacy statement and cookie policy also apply.
3.2Through the Website and Software you do not receive a copy of the Software; you use the TimeChimp system online once you have access under a Subscription.
3.3Other customers may use the same platform.

Article 4. Trial subscription

4.1You start a Trial subscription by creating a new organisation in TimeChimp, and thereby accept these terms.
4.2A Trial subscription is free (no Costs), is not automatically renewed or converted to a paid Subscription (Article 5), and ends on the end date on the Subscription page or when you end it. When it ends you lose access (Article 8.5). The Start date is the day you get access; other details are on the Subscription page.

Article 5. Subscription

5.1Your Subscription is your contract for the Services with these T&Cs. Details (Package, term, price, number of Licences, and more) are on the Subscription page; for a paid subscription these are your Subscription details.
5.2You take out a paid Subscription via the Subscription page (or another way we offer) and accept these terms. Only Authorised representatives may do this on behalf of your organisation (Article 2.5).
5.3Start date and subscription period (paid subscription). The official Start date is always the 1st of a Calendar month. Each Subscription period runs from the 1st through the last day of that month (monthly subscription) or for twelve consecutive Calendar months from the 1st (annual subscription).
5.4Pro rata period. Do you take out a Subscription on a day other than the 1st? Then a Pro rata period applies from your first access until the day before the official Start date:

(a)you get access from that day; your Licence is fully in force from that moment (Article 6.1);
(b)we invoice that period until the 1st of the next Calendar month separately on a pro rata basis (Article 9.1);
(c)the official Start date and the first full Subscription period begin on the 1st of that next Calendar month.

5.5We may refuse a Subscription or set additional conditions. A paid Subscription only arises after we confirm it. We then give you access as on the Subscription page or as we agree with you in writing.
5.6Upgrades and downgrades.

(a)Upgrade: changes that expand your Subscription (for example more Licences or a higher Package) take effect immediately.
(b)Downgrade: changes that reduce your Subscription (for example fewer Licences or a lower Package) take effect from the next Subscription period.

5.7Users and licences. You pay per Licence, not per User. The number of Users in your environment may differ from the number of Licences you have purchased. You manage simultaneous use and the maximum number of active Licences via the Subscription page.

Article 6. Right to use (licence)

6.1With an active Subscription you may use the platform within your Licences. Your Licence starts when you first get access, also before the official Start date (Articles 5.3 and 5.4). During a Pro rata period the same Licence applies; only billing is separate (Article 9.1). The number of Licences and other terms are on the Subscription page.
6.2You do not receive rights to the Source code.
6.3You may not, unless we agree otherwise:

(a)copy, adapt, or resell the Software;
(b)make the Software available to third parties;
(c)try to obtain the Source code (except where the law allows);
(d)publish benchmark results without our written consent;
(e)remove brands or security from the Software;
(f)use the Software unlawfully.

6.4Only you, your employees, and your own clients may use the platform as set out in these terms.
6.5You are responsible for what your staff and suppliers do. You indemnify us for harm from unlawful use by you.

Article 7. Renewal

7.1For a paid subscription, automatic renewal applies: if you do not cancel in time (Article 8), each new Subscription period starts on the 1st of a Calendar month.
7.2On renewal, price, Package, and number of Licences do not have to stay the same as in the previous period. What applies is what is on the Subscription page, on your invoice, and in these terms on the renewal date, except where mandatory law requires otherwise. We inform you by email at least one Calendar month before renewal about any changes to price, Package, or Licences (see also Articles 9.7 and 9.8).

Article 8. Duration and cancellation

8.1The Agreement lasts while you have an active Subscription, unless you cancel. For a paid subscription you may have access before the official Start date (Article 5.4); payment and renewal follow the Subscription period from that Start date.
8.2You may cancel via the Subscription page or in writing by email to support@timechimp.com. Allow for the notice period in Article 8.3.
8.3Notice period. You must cancel at least one Calendar month before the end of your current Subscription period. If you do not, we renew your Subscription automatically (Article 7). This notice period does not apply when you cancel under Article 3.4 of the Service Level Agreement.
8.4We or you may end the Agreement immediately if the other party, for example:

(a)becomes insolvent;
(b)applies for suspension of payments or a WHOA process;
(c)stops doing business;
(d)breaks an important promise and does not fix it within one Calendar month;
(e)does not pay, commits fraud, or acts in a way that makes continuing unreasonable;
(f)cannot prove it is a registered business while the Subscription is intended for business use (Article 2.5).

8.5When the Agreement ends:

(a)all Subscriptions stop; you lose access;
(b)you still pay open invoices;
(c)outstanding amounts are due within one Calendar month;
(d)Articles 5, 6, 9–12 and 17–21 still apply where needed;
(e)if we end the Agreement under Article 8.4(f): a full refund of prepaid Costs for the remaining Subscription period or other prepaid Costs.

8.6Save your data yourself before cancelling. We do not keep your data by default. On request and for a fee we may provide data if we still have it; we are not obliged to.

Article 9. Price and payment

9.1You pay the Costs in your Subscription details for each Subscription period. We invoice a Pro rata period before the official Start date separately on a pro rata basis (Article 5.4). Prices are exclusive of VAT.
9.2Pay within 14 days of the invoice, or if applicable within the term on your invoice, in euros. Late payment incurs statutory commercial interest.
9.3After payment arrears (2 instalments + 3rd reminder) we may temporarily block your account.
9.4Licences. You pay for Licences, not per User. If you need more Licences than shown on the Subscription page (for example because of higher simultaneous use), adjust the number of Licences there or tell us. We invoice the correct number of Licences.
9.5We reimburse travel costs or other necessary costs for our staff at your location when needed for the Services.
9.6For direct debit: keep sufficient balance. Debit may occur within 7 days of the invoice. If debit fails, we may charge up to €5 administration per invoice.
9.7Price changes. Prices may change due to (a) our decision (under 9.7.1) or (b) annual indexation (Article 9.8). In both cases we inform you by email at least one Calendar month in advance.

9.7.1We may change rates. Changed rates apply from the next Subscription period.

9.8We may index prices once per year (CPI/CBS or similar). The indexation applies immediately on the indexation date, even if this occurs during an ongoing Subscription period. Indexation is part of this Agreement and is not subject to the opt-out right in Article 2.4(c). By continuing the Subscription after notice of indexation, you accept the indexed price.
9.9Invoice disputes: within one Calendar month to support@timechimp.com. Payment is still due while we review.

Article 10. Support

10.1Support is included with a paid Subscription.
10.2For payment arrears we may pause Support without prior warning.
10.3What Support includes is in our Service Level Agreement (SLA).

Article 11. Personal data

11.1We follow privacy laws, including the GDPR. Read more in our privacy statement.
11.2Does TimeChimp process Personal data for your organisation? Then you are responsible (controller); we process it on your behalf (processor). The details are in our data processing agreement.
11.3Does a third party hold us liable for Personal data that you process in TimeChimp and that we process for you (Article 11.2)? Then you reimburse our damage and costs.

Article 12. Force majeure

12.1Force majeure is an event outside our reasonable control (for example power failure, internet problems, DDoS, strikes, government measures, or supplier problems). If force majeure affects our or your obligations under the Agreement, the following applies:

(a)we and you do not have to perform those obligations for as long as the force majeure lasts;
(b)we are not liable for delay or outage caused by it;
(c)the affected party informs the other party as soon as possible and keeps the other party updated on progress.

12.2If force majeure lasts more than 14 days, either party may end the Agreement with Notice of 14 days, unless we have fixed the problem by then.

Article 13. Ownership and intellectual property

13.1The platform, Software, and Documentation remain TimeChimp’s. All Intellectual property rights stay with us.
13.2You do not buy the platform; you only receive a Licence to use it.
13.3New material developed under your Subscription belongs to TimeChimp unless we agree otherwise.
13.4We may use technical protection. You may not bypass it.
13.5You must not infringe our rights.

Article 14. Your responsibilities

14.1Follow all laws when using the platform, including privacy laws. You are responsible for data you or your users enter. Do not upload material you have no rights to use.
14.2Report suspected misuse of passwords, accounts, or security issues immediately to security@timechimp.com. Do not use a false identity.
14.3You are responsible for everyone you give access to your TimeChimp environment, including setting the right roles and permissions. We are not liable for their mistakes.
14.4Use strong passwords and change them regularly.
14.5We recommend enabling multi-factor authentication (MFA) on all accounts in your TimeChimp environment.

Article 15. Warranties

15.1We provide the Subscription professionally and to usual industry standards.
15.2The platform is not fault-free or always uninterrupted. Software is provided in its current state. We give no extra warranties except what is in this article and the SLA. Advice from our team is not an extra warranty.
15.3For errors, the Service Level Agreement applies.

Article 16. Third-party copyright claims

16.1If a third party claims our platform infringes their rights, we defend you (at our cost) if you:

(a)inform us quickly in writing;
(b)let us lead the case;
(c)cooperate as we ask.

16.2This does not apply if the problem is caused by your misuse, combination with other software, an old version, or changes by you.
16.3This article is your only special rule for such claims.

Article 17. Liability

17.1We are only liable for direct damage caused by a fault we are responsible for.
17.2We are not liable for indirect damage (such as lost revenue, profit, delay, or data loss).
17.3Our total liability is capped at what you paid us in the 12 Calendar months before the claim (excl. VAT), and not more than our liability insurance pays out.
17.4We are not liable for what third parties you engage do.
17.5These limits do not apply for intent or deliberate recklessness by our management (you must prove this).
17.6Before you can hold us liable for a fault, you must first point it out to us in writing and give us a reasonable time to fix it. Only if we do not fix it within that time can we be liable for that fault.
17.7Report damage within one Calendar month of discovery. Claims expire after 12 Calendar months, to the extent permitted by law, except where the law says otherwise.
17.8You indemnify us against third-party claims from your breach of this Agreement.

Article 18. Confidentiality

18.1Both parties keep Confidential information secret during and for 5 years after the Agreement ends, except for staff who need it.
18.2Disclosure is allowed if the law or a court requires it; we inform the other party where possible.
18.3This does not apply to information that is already public, was already known to you, or you developed independently.
18.4On request we destroy or return confidential documents; legally required backups may remain confidential.
18.5We may name you as a customer in marketing, following your branding guidelines where applicable.

Article 19. Messages

19.1Important messages are in writing, including email to the address in your account or on your latest invoice. To us: support@timechimp.com. We communicate in Dutch or English.
19.2You can update contact and address details directly in your TimeChimp environment.

Article 20. Transfer

20.1You may not transfer rights under this Agreement without our written consent.
20.2We may transfer the Agreement in case of a merger or sale, for example.
20.3Rights and duties also bind successors.

Article 21. Other

21.1If rules conflict, this order applies:

(a)separate written agreement that differs;
(b)Subscription details for that period;
(c)MCP Server terms of use, but only for matters specifically relating to use of the MCP Server;
(d)these T&Cs;
(e)Visma terms of service, but only for matters not already covered by (a)–(d).

21.2If these T&Cs do not explicitly address a topic, the Visma terms of service apply as a fallback.
21.3Not enforcing a right does not mean you give it up.
21.4We are independent parties; this is not employment or a partnership.
21.5Dutch law applies. Disputes go to the competent court in Amsterdam.
21.6If the Dutch and English versions of any TimeChimp document conflict, the Dutch version prevails.

(These general terms and conditions are effective as of 01-06-2026.)