Subprocessors
Overview of external subprocessors that TimeChimp uses to deliver its services. These parties process personal data on behalf of TimeChimp, in accordance with our data processing agreement and applicable privacy law. We inform customers at least one calendar month in advance about new or changed subprocessors by email and via this page.
| Subprocessor | Category | Purpose | Data | Location | Transfer mechanism |
|---|---|---|---|---|---|
| Amazon Web Services (AWS) Cognito | Infrastructure & cloud | Authentication and user management | Authentication data, user profiles | Europe (EU Central 1) | EU-based processing |
| ApiDeck | Integrations | Unified API integration platform | Integration data, API requests and responses | Europe (primary) | Standard Contractual Clauses (SCCs) |
| Atlassian (Jira) | Infrastructure & cloud services | Project management & issue tracking | User account info, project and task data & customer data shared in the context of technical support | EU (Frankfurt, Dublin) | EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) |
| AWS Amplify | Mobile apps | Mobile authentication | Authentication data | Europe | EU-based processing |
| Cello | Integrations | Referral management | Invoice and customer data (when connected) | Europe | EU-based processing |
| ChartMogul | Business intelligence | Subscription and revenue analytics | Subscription and revenue data | United States / Europe | Standard Contractual Clauses (SCCs) |
| CloudTalk (CloudTalk s.r.o.) | Customer support | Telephony and communication | Contact data, call logs, audio recordings | Germany (EU) | EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) |
| Denovit | Payment reconciliation | Automatic accounting reconciliation of payments | Contact details, billing | Europe | EU-based processing |
| Exact Online | Accounting | Accounting | Contact details, billing, company data | EU (Ireland, Netherlands) | EU-based processing |
| Featurebase | Feedback & features | Feature requests and feedback | Feedback, feature requests, account info | Netherlands / Germany | Standard Contractual Clauses (SCCs) |
| Firebase (Google) | Mobile apps | Mobile analytics and crash reporting | App usage, crash reports (anonymized) | United States / Europe | Standard Contractual Clauses (SCCs) |
| Google Analytics | Analytics & monitoring | Website and application analytics | Usage data, page views (anonymized) | United States / Europe | Standard Contractual Clauses (SCCs) |
| Google Maps | Other services | Location and mapping services | Location data (when used) | United States | Standard Contractual Clauses (SCCs) |
| Google Workspace | Communication | Internal communication and collaboration | Correspondence and data processing | EU/EEA | EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) |
| HubSpot | Business intelligence | Internal CRM | Customer data, deals, contact data | Europe | EU-based processing |
| Intercom | Customer support | Support chat and messaging | Contact details, support conversations, account info | Europe | EU-based processing |
| IPStack | Other services | IP geolocation | IP addresses (not anonymized) | United States | Standard Contractual Clauses (SCCs) |
| Koalify | Integrations | Deduplication in HubSpot | Company and contact data from HubSpot | United Kingdom (DigitalOcean, LON1 London data center) | Standard Contractual Clauses (SCCs) |
| Leadinfo B.V. | Analytics & monitoring | Website visitor recognition and lead generation | IP addresses, company info, contact data (via CRM) | EU (Ireland) | EU-based processing |
| Leexi (Leexi SRL) | Recording & transcription | Conversation optimization and administrative automation | Audio/video, transcriptions, contact and meeting metadata | France (EU) | EU-based processing |
| Lemlist | Sales & marketing | Automation and sales prospecting | Customer data, deals, contact data | European Union (France) | Standard Contractual Clauses (SCCs) |
| Maventa | Integrations | E-invoicing and validation | Invoice data, validation results | Finland | Standard Contractual Clauses (SCCs) |
| Meetergo | Scheduling & Booking | Meeting and demo scheduling | Booking data (contact details, time slot, form responses), technical logs and opt-in logs | EU | EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) |
| Microsoft Application Insights | Analytics & monitoring | APM and telemetry | Application telemetry, performance metrics, error logs | Europe | EU-based processing |
| Microsoft Azure | Infrastructure & cloud | Cloud infrastructure, storage, hosting and monitoring | Application data, logs, telemetry, file storage | Europe (West Europe) | EU-based processing |
| Netlify | Hosting & deployment | Frontend hosting and deployment | Application data, build artifacts | Europe (Frankfurt) | Standard Contractual Clauses (SCCs) |
| Orca Security Ltd. | Infrastructure & cloud | CSPM, DSPM and vulnerability scanning | Cloud metadata, scan results, configuration data | EU (Frankfurt/Ireland) | Standard Contractual Clauses (SCCs) |
| Payt | Accounts receivable management | Automatically sending out payment reminders | Contact details, billing | Europe | EU-U.S. Data Privacy Framework and Standard Contractual Clauses (SCCs) |
| Redis | Infrastructure & cloud | Caching and session management | Cached application data, session information | Europe | EU-based processing |
| Segment | Analytics & monitoring | Customer data platform | User events, behavioral data | Europe | Standard Contractual Clauses (SCCs) |
| SendGrid (Twilio) | Email services | Transactional email | Email addresses, content, delivery status | Europe (primary) | Standard Contractual Clauses (SCCs) |
| Sentry | Analytics & monitoring | Error tracking and performance monitoring | Error logs, performance metrics (anonymized where possible) | United States / Europe | Standard Contractual Clauses (SCCs) |
| Slack | Communication | Internal communication tool | Customer data shared for (technical) support | Germany (Frankfurt) | Standard Contractual Clauses (SCCs) |
| SQL Server / Database Services (Azure SQL Database) | Infrastructure & cloud | Primary database storage | All application data incl. user, time, project and invoice data | Europe (West Europe, Azure) | EU-based processing |
| Stitch Data | Analytics & monitoring | Forwarding of company analytics data | Company analytics data | EU Central | EU-based processing |
| Stripe | Payment processing | Payment and subscription management | Payment information, billing, subscription data | United States | Standard Contractual Clauses (SCCs) |
| Survicate | Feedback & features | Satisfaction surveys | Feedback, survey responses | Europe | Standard Contractual Clauses (SCCs) |
| Vercel | Hosting & deployment | Frontend hosting | Application data, user interactions | Europe | EU-based processing |
For more security and compliance information, see the Visma Trust Centre.